The role of IReeN is not to resolve any or all-individual queries on Electronic Exchange
with the HMRC.
The first point of contact for
the individual user (employer, bureau etc.) must always be the HMRC. The usual escalation procedures for the resolution of
queries or customer service levels should be followed. However, if a situation should arise where a query will affect other
or all users or there is an issue with the general level of customer service with the HMRC, then members may contact the committee.
Any member may contact any committee member with the details of the issue. The committee will take the matter up with the
HMRC at the next appropriate committee meeting.
The
committee will receive regular updates from the HMRC of the progress of enhancement and problem resolution with the Electronic
Exchange facilities and how they interact with other government related projects.
The committee will ensure that Electronic Exchange information is distributed to all members of
IReeN and minutes of the committee meetings and the HMRC responses are made available. Particular responsibility for the co-ordination
and distributions of information will be assigned to a designated committee member.
The committee will press for the publication and resolution of known errors and will liaise with
the HMRC on outstanding matters.
The committee will
ensure that an up to date record of members is maintained. The HMRC will contact new users of HMRC Electronic Exchange service
at the time of registration, to inform them of the existence of IReeN and details of who to contact.
There ia no annual fee for membership of IReeN but a charge will be
levied to attendees of the IReeN user group meetings to cover expenses which is normally approximately £25 per person.
Please ensure that payment is made prior to attendance of the meeting.
